Terms of Use

Effective date: 25 October 2026

Welcome to Dose & Lose. These Terms of Use (the "Terms") set the rules for using our app, website and related services (the "Services"). If you have questions about them, contact us at office@doseandlose.com.

If you live in the United States: section 22 says that most disputes between you and us will be resolved by binding individual arbitration, that claims must be brought within one year, and that you waive the right to a jury trial and to take part in a class action. You can opt out of arbitration within 30 days, as section 22 explains.

1. Agreement

These Terms are a binding agreement between you and Petros IT Solutions SRL, Bucharest, Romania (CUI RO45358387) ("we", "us"), the operator of Dose & Lose. They include our Privacy Policy and any additional rules we show you for specific features, which become part of these Terms when you use those features. By using the Services in any way, you accept these Terms. If you do not agree, do not use the Services.

2. Changes to these Terms

We may change these Terms as the Services change. If a change is significant, we will tell you in the app before it takes effect. If you do not agree with the new Terms, you can stop using the Services and delete your account. If you keep using the Services after a change takes effect, the new Terms apply.

3. Your account

Who can use the Services

You must be at least 18 years old and able to enter into a binding agreement. You may use the Services only for your own personal, non-commercial purposes and in a way that complies with the laws that apply to you.

Registration

The app creates an account for you when you first open it. During setup we ask for information about your medication, body and goals so we can build your plan. Please keep it accurate and up to date. You may not choose a username you have no right to use, or impersonate anyone, and you may not transfer your account to someone else.

Sign-in with other services

You can sign in with Apple, Google or an email link to keep your data across devices. When you do, you let us receive certain information from that service, as described in our Privacy Policy. You control what that service shares through its own settings.

Security

Do not share your account. Keep your device and sign-in methods secure; you are responsible for activity in your account. Tell us at office@doseandlose.com if you believe someone else has accessed it.

4. Not medical advice; not for emergencies

• Dose & Lose does not give medical advice or diagnoses and does not practice medicine, nursing or pharmacy. It is a wellness and tracking tool, not a medical device, and is not intended to diagnose, treat, cure or prevent any disease.
• Medication levels, plans, goals, nutrition estimates, tips and AI answers in the app are general information only. They may not fit your situation. Only your healthcare professional can decide which treatment is right and safe for you.
• Weight loss and health results vary from person to person. We do not promise any particular result from using the Services.
• Using the Services does not create a doctor–patient or any other healthcare relationship between you and us. You rely on information from the Services at your own risk and are responsible for the decisions you make.
• Always follow the instructions of your prescriber and pharmacist. Talk to them before changing your medication, dose, diet or exercise, and about any side effects.

Never use the Services instead of emergency care. If you have a medical or mental health emergency, are thinking about suicide or about harming yourself or others, go to the nearest emergency room or call 112 (EU), 911 (US) or your local emergency number.

5. AI features

Some features use artificial intelligence ("AI features"), including the AI companion chat, food photo and label analysis, and voice input. They use AI models from third-party providers, as described in our Privacy Policy, and the app asks for your consent before using them. You give the AI features inputs ("Inputs") and receive generated outputs ("Outputs"). You understand and agree that:

• AI is probabilistic and can produce Outputs that are inaccurate, incomplete or out of date;
• you must check Outputs before relying on them, and you are responsible for how you use them;
• you will not give Inputs designed to make the AI features produce inaccurate, deceptive or harmful Outputs;
• Outputs may be similar to Outputs other users receive, and you have no rights in Outputs generated for others.

The AI companion is an automated chatbot, labelled as such. Its answers are generated by AI, not by a person. It gives general, educational information about GLP-1 medications, nutrition and lifestyle. It is not a substitute for professional advice, we cannot guarantee that its answers are accurate or right for your situation, and you must not use it in a medical emergency. The AI features are experimental and may change, be limited or stop at any time.

6. Text messages and calls

During onboarding you can give us your first name and a US phone number on the "Save your progress" page. This is optional, and consent is not required to buy a subscription. If you give them, you agree that we and our service providers may send you recurring marketing texts and calls about completing your subscription, including by automated technology and AI or prerecorded voice.

• Message frequency varies. Message and data rates may apply; ask your wireless carrier about its charges.
• Reply STOP to any text to stop receiving them, or HELP for help. You can also email us to opt out.
• You confirm that the number you give is yours, or that you are authorized to give it and to agree to these messages for it. You agree to tell us if you give up or change the number.
• Carriers are not responsible for delayed or undelivered messages.

7. Privacy

We take your privacy seriously. Our Privacy Policy explains how we collect, use and share your personal data, and we may use personal data as it describes.

8. Children

The Services are for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you are under 18, do not use the Services or send us personal data. If you believe a child has given us personal data, contact us at office@doseandlose.com and we will delete it.

9. Rules for using the Services

You agree not to post or share anything, or use the Services in any way, that:

• infringes anyone's intellectual property or other rights, including ours;
• breaks any law, including export control and privacy laws;
• harasses, threatens, bullies or shames anyone, including about their body or weight;
• is hateful, discriminatory, defamatory, sexually explicit, violent, fraudulent or deceptive;
• offers to sell, buy or share prescription medication, or promotes unapproved or counterfeit products;
• gives dangerous medical advice or encourages disordered eating;
• is spam, advertising, a pyramid or "get rich quick" scheme, or otherwise misleading;
• exploits minors or depicts cruelty to people or animals;
• puts your account or anyone else's at risk, or tries to get another user's password or account information;
• breaches the security of any network, or tries to access other people's data or our systems without permission;
• interferes with the Services or places an unreasonable load on them, including with bots or automated processes;
• scrapes, crawls or copies the Services or their content in bulk, by manual or automated means;
• decompiles or reverse engineers the Services, except where the law allows; or
• uses the Services to build a competing product.

Breaking these rules may lead us to remove content and suspend or close your account (see sections 12 and 16).

10. Our rights in the Services

The Services and their content, including text, graphics, data, articles, images, illustrations and software ("Content"), belong to us or our licensors and are protected by copyright and other laws. Subject to these Terms, we give you a personal, worldwide, non-exclusive, non-transferable, revocable license to use the Content only to use the Services. You may not copy, modify, publish, distribute, sell or otherwise exploit any Content you do not own without permission from its owner. Even where the Services let you download or copy Content, these limits still apply.

Medication names shown in the Services, such as Ozempic®, Wegovy®, Mounjaro®, Zepbound® and Trulicity®, are trademarks of their respective owners. Dose & Lose is not affiliated with, endorsed by or sponsored by them.

11. Your content

What counts as your content

Everything you add to the Services, such as logs, photos, messages, comments, reviews and reactions, is "your content". You keep ownership of it. You are responsible for your content and confirm that you have the right to share it and that it follows these Terms and the law. Do not post other people's photos or personal information without their permission.

Licenses you give us

• Private content (for example your logs, progress photos and AI chats, which only you can see): you give us a worldwide, non-exclusive, royalty-free license to store, process and display it to you, as needed to provide the Services.
• Community content (comments, reviews, review photos, reactions, poll votes, your username and profile picture): you also give us a license to show it to other members and to adapt it technically (for example, to fit different screens), and you let other members view it as the Services allow. Because community content is visible to others, do not include sensitive health or other private information you want to keep private.
• These licenses end when you delete the content or your account, except for copies kept in backups for a short time and copies other members have already made.
• Feedback: if you send us ideas, suggestions or feedback about the Services, we may use them without restriction or payment to you, and that license does not end.

We may create aggregated, de-identified data from data collected through the Services, which cannot identify you, and use it as described in our Privacy Policy.

12. Reporting content and copyright infringement

You can report content and block members in the app. We review reports, may remove content that breaks these Terms or the law, and may suspend or close accounts that break them, without prior notice where needed to protect others. When we remove your content or restrict your account, we will tell you why, and you can reply to ask us to review the decision.

If you believe content in the Services infringes your copyright, or the copyright of someone you represent, send a notice to office@doseandlose.com with:

• your physical or electronic signature;
• a description of the copyrighted work you believe is infringed;
• where the infringing material is in the Services, in enough detail for us to find it;
• your name, address, phone number and email address;
• a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law; and
• a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner.

When we receive a valid notice, we may remove or disable the material, tell the person who posted it, and close the accounts of repeat infringers. If you believe material of yours was removed by mistake, you can send us a counter-notice with your signature, a description of the removed material and where it appeared, a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification, and your name, address, phone number and email address. We may then forward it to the person who sent the original notice and restore the material unless they tell us they have started legal action.

13. Responsibility for content and third parties

Content posted by members is the responsibility of the person who posted it. We do not check everything posted, are not responsible for errors in member content, and cannot guarantee who other members are. You view member content at your own risk.

The Services may link to or work with third-party websites and services, such as Apple Health, Health Connect, Sign in with Apple, Google Sign-In and the app stores. Their own terms and privacy policies apply, and we are not responsible for them. Your dealings with other members or third parties are between you and them, and we have no obligation to get involved in disputes between members.

To the extent the law allows, you release us from claims arising from disputes between you and other members. If you are a California resident, you waive California Civil Code section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

14. Changes to the Services

We are always improving the Services, so they change over time. We may add, change, limit or stop features, and we may remove content that breaks these Terms. If a change significantly reduces what you have paid for, we will tell you in advance where possible.

15. Premium subscriptions and fees

• Some features require a Premium subscription. Prices, the billing period and any free trial are shown in the app before you buy. If a free feature starts to require a fee, we will tell you first.
• Payment is handled by Apple or Google and charged to your Apple ID or Google Play account when you confirm the purchase (or when a free trial ends). Their terms and privacy policies apply to the payment. We never see your card details.
• Subscriptions renew automatically for the same period at the then-current price unless you cancel at least 24 hours before the current period ends. If the price changes, you will be told before it applies. You can manage or cancel your subscription in your App Store or Google Play account settings. Deleting the app or your account does not cancel a subscription.
• If you cancel, you keep Premium until the end of the period you have paid for. To avoid being charged after a free trial, cancel before the trial ends.
• Refunds are handled by Apple or Google under their policies. Nothing in these Terms limits the rights you have under the consumer law of your country.
• Puku and AI food analysis are Premium features.

16. Ending your use

You can stop using the Services at any time and delete your account in the app (Account → Personal Details → Delete Account). Deleting your account deletes the content in it, as our Privacy Policy describes, and we cannot restore it afterwards.

We may suspend or end your access if you seriously or repeatedly break these Terms, if the law requires it, or if we stop offering the Services, in which case we will give reasonable notice where possible. Terms that by their nature should survive, such as payment obligations, limits on liability, ownership and dispute terms, survive the end of this agreement.

17. Mobile apps and in-app purchases

The app is available through the Apple App Store and Google Play (each an "App Store"). Each App Store has its own terms, which you must follow to download and use the app. If they conflict with these Terms, the more restrictive terms apply. In-app purchases are made through Apple or Google under their terms, for example the Apple Media Services Terms and the Google Play Terms of Service.

18. Apple App Store terms

If you downloaded the app from the Apple App Store, you also agree that:

• these Terms are between you and us, not Apple, and we, not Apple, are responsible for the app and its content;
• the app is licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis, for your personal, non-commercial use on Apple devices you own or control, as the Apple Media Services Terms allow;
• Apple has no obligation to provide maintenance or support for the app;
• if the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the extent the law allows, Apple has no other warranty obligation for the app;
• Apple is not responsible for any claims relating to the app, including product liability, legal or regulatory compliance, consumer protection or intellectual property claims, and we, not Apple, will handle any claim that the app infringes someone's intellectual property;
• you are not in a country subject to a US Government embargo and are not on a US Government restricted list;
• you will follow any third-party terms that apply when you use the app; and
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

19. Disclaimers

WE WORK TO KEEP THE SERVICES ACCURATE AND AVAILABLE, BUT TO THE EXTENT THE LAW ALLOWS, THEY ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, INCLUDING THAT THEY WILL BE ERROR-FREE, UNINTERRUPTED, FIT FOR A PARTICULAR PURPOSE OR NON-INFRINGING, AND WITHOUT WARRANTIES ABOUT THE ACCURACY OF ANY CONTENT OR AI OUTPUT. SOME PLACES DO NOT ALLOW THESE EXCLUSIONS, SO THEY MAY NOT APPLY TO YOU.

20. Limitation of liability

TO THE EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSSES, SUCH AS LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION, OR FOR DECISIONS YOU MAKE BASED ON THE SERVICES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES IS LIMITED TO THE GREATER OF 100 EUROS (OR 100 US DOLLARS) OR THE AMOUNT YOU PAID FOR THE SERVICES IN THE 12 MONTHS BEFORE THE CLAIM.

We are not liable for delays or failures caused by events beyond our reasonable control, such as outages of internet, hosting or app store services, natural disasters, or actions of authorities.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.

21. Indemnity

To the extent the law allows, you agree to compensate us for claims, losses and costs (including reasonable legal fees) that arise from your breach of these Terms or your misuse of the Services, including misuse by anyone using your account. We will tell you about such a claim where we can.

22. Governing law and disputes

Governing law

These Terms are governed by Romanian law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live. The arbitration agreement below is governed by the US Federal Arbitration Act.

If you live outside the United States

Disputes go to the competent courts of Bucharest, Romania. If you are a consumer, you can also bring claims in the courts where you live.

Time limit for claims (if you live in the United States)

Any claim related to these Terms or the Services must be filed within one year after it arises, or it is permanently barred, to the extent the law allows.

Arbitration agreement (if you live in the United States)

1. Try to resolve it first. Before starting arbitration, you and we agree to try to resolve any dispute informally for at least 60 days, starting when one of us sends a written description of the dispute (to us at office@doseandlose.com).
2. Binding arbitration. If the dispute is not resolved, any dispute arising out of or relating to these Terms or the Services, including claims about text messages and calls, will be resolved by binding individual arbitration administered by JAMS under its rules then in effect, including its Consumer Arbitration Minimum Standards, before one arbitrator. The arbitration will take place in the county where you live, or by video or phone if you prefer. Judgment on the award may be entered in any court with jurisdiction.
3. Costs. For claims under 75,000 US dollars, we will pay all JAMS filing, administrative and arbitrator fees. We will not seek our legal fees from you unless the arbitrator finds your claim frivolous.
4. Exceptions. Either of us may bring a qualifying claim in small claims court where you live, and either of us may ask a court for an injunction to stop infringement of intellectual property rights.
5. No jury trial. You and we waive the right to a trial in front of a judge or jury and instead choose arbitration.
6. No class actions. Claims must be brought individually, not as a plaintiff or class member in any class, collective or representative proceeding, and claims of different users cannot be joined. If this class action waiver is found unenforceable, this arbitration agreement does not apply, and the dispute goes to court as described in (h).
7. Opt-out. You can opt out of this arbitration agreement by emailing office@doseandlose.com within 30 days of first accepting these Terms, with your name, your address, the email address or phone number linked to your account, and a clear statement that you want to opt out of arbitration.
8. Courts. If you opt out, or if a dispute is not subject to arbitration, it goes to the state or federal courts where you live, or to the competent courts of Bucharest, Romania.
9. Survival. This arbitration agreement survives the end of your relationship with us.

23. General

You may not transfer these Terms or your account without our written consent. We may transfer them, for example as part of a sale of our business, without reducing your rights. If any part of these Terms is found unenforceable, it will be limited to the minimum extent necessary and the rest stays in effect. Not enforcing a right is not a waiver of it. These Terms are the entire agreement between you and us about the Services and replace any earlier agreements about them. Except for Apple, as described in section 18, these Terms create no rights for third parties.

24. Contact

Petros IT Solutions SRL, Bucharest, Romania (CUI RO45358387)
Email: office@doseandlose.com