Support

We usually reply within two working days.

Contact us

In the app, go to Account → Support to send us a message (you can attach a screenshot), or email office@doseandlose.com.

Common questions

How do I cancel Premium?

Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions → Dose & Lose. On Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Dose & Lose.

How do I restore my purchase on a new phone?

Open the paywall in the app and tap Restore purchases, signed in to the same Apple ID or Google account.

How do I keep my data when I change phones?

Sign in with Apple, Google or email in Account → Personal Details → Secure Your Account, then sign in the same way on the new phone.

How do I connect Apple Health or Health Connect?

Go to Account → Import Health Data. You can change which data the app may read in your phone's health settings.

How do I delete my account?

See Delete your account.